Shipping & Return Policy
shipping charges
Shipping is free for items totaling $120 or more.
| Asian | $10 |
| Africa Europe Middle East North, Central and South America Oceania |
$15 |
Time from order to shipment
Our production preparation begins after we receive your order for dog clothing.
It usually takes about 2 weeks from order to shipment.
From September to around March is a particularly busy period for orders, and it may take up to 4 weeks.
We apologize for any inconvenience this may cause and ask for your patience.
Time from shipping to delivery
As a rule, items will be shipped by EMS.
Basically, it takes 2 to 6 days from the time of shipment.
(Unexpected delays may occur due to COVID-19 measures.)
You can track your package from the website of the post office in your country.
(There are some countries where tracking is not available, but it is possible to track your package from Japan.)
Countries available for shipping
Currently, the number of countries and regions to which we can ship is limited due to COVID-19 measures.
The following is a list of countries where we are able to ship.
(The available delivery areas may change suddenly for various reasons. In this case, your order will be cancelled.)
Africa
Algeria
Côte d'Ivoire
Djibouti
Ethiopia
Gabon
Ghana
Kenya
Madagascar
Mauritius
Morocco
Nigeria
South Africa
Tanzania
Togo
Tunisia
Uganda
Americas
Argentina
Barbados
Brazil
Chile
Colombia
Costa Rica
Ecuador
El Salvador
French Guiana
Honduras
Jamaica
Martinique
Mexico
Panama
Paraguay
Peru
Trinidad and Tobago
United States
Uruguay
Venezuela
Asia
Azerbaijan
Bahrain
Bangladesh
Cambodia
China
Hong Kong SAR
India
Japan
Macau SAR
Malaysia
Mongolia
Nepal
Philippines
South Korea
Taiwan
Thailand
United Arab Emirates
Vietnam
Europe
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Guernsey
Hungary
Isle of Man
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Monaco
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Oceania
Australia
Fiji
New Caledonia
New Zealand
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
Please note that you are responsible for shipping charges for returns.
To start a return, you can contact us at info@gomafish.com. Please note that returns will need to be sent to the following address: [2-8-15 Sakura, Ichinomiya-shi, Aichi 4910036, Japan]
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@gomafish.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable items
Clothing items are made to order and cannot be returned or exchanged for any reason other than if you receive an item that is different from your order or if the item is defective.Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.Please note that you are responsible for shipping charges for returns.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at info@gomafish.com.